Terms and conditions

United Utilities Surface Water Charging Terms and Conditions

Customer are asked to note these terms, which govern the basis on which the information on this website is presented, prepared and subsequently used for charging purposes.

This document should be read in conjunction with the following:

a) United Utilities Data Protection and Privacy policy

b) How we calculate site area


a) The Company – United Utilities Water PLC

b) The Act – The Water Industry Act 1991

c) Customer – A person for or to whom the Company provides any water or sewerage services or who applies to become such a person (cf Section 219 of the Act)

d) The Website – Site Area Website prepared by United Utilities Water PLC


1.1 The information contained in this website has been prepared by the Company in conjunction with a number of external agencies. The information relating to site area will be used in conjunction with existing data held by the company to calculate responsibility for drained areas and therefore surface water and highway drainage charges.

1.2 Wherever possible information will be presented to customers in the form of a map or plan via this website, although this may not be possible in all cases. Where information is available in map or plan form the Customer may view the information on line and either accept or query the Company’s assessment of any chargeable areas.

1.3 The Company acknowledges that changes in ownership, sales and acquisitions take place on a regular basis. The information presented by the Company will be based upon information currently in its possession and where the Customer has not yet informed the Company of any changes. The Company shall therefore not be liable for displaying any out of date information that is subsequently used for any purpose outside the context of the website.

1.4 A Customer can choose to query the information in a number of ways:

a) Print out a plan from the website and clearly mark on the plan any amendments they wish to submit.

b) Write to the Company enclosing certified plans clearly showing the extent of areas of responsibility.

c) If the query relates to a multi-occupied area or building the Company will require certified details and or plans from all parties before agreeing to make changes to any assessment of chargeable areas.

1.5 In all cases the Customer must provide up to date contact details. The Company reserves the right to review and assess any alterations submitted. The Company reserves to the right to re-instate its original assessment for charging purposes should any amendments submitted by the Customer subsequently be proved to be incorrect.

1.6 The Company reserves the right to recover from the customer any costs that it has reasonably incurred in cases where a customer disputes the charging band allocated to his premises and it is subsequently demonstrated that the Company’s assessment was correct.


2.1 The Customer acknowledges that the information contained in the website is confidential and is intended for the use of the Customer in determining his liability for surface water and highway charges only. The copyright and any other intellectual property rights within the website shall remain the property of the Company and/or its agents. No intellectual or other property rights are transferred or licensed to the Customer except to the extent expressly and separately provided.

2.2 The Customer is entitled to print, manually amend and return copies of maps to the Company in order to declare and/or amend an area of responsibility. Other than for this purpose no copying or re-printing of any maps contained in the website is permitted.

2.3 The Customer agrees (in respect of both the original and any copies made) to respect and not to alter any trademark, copyright notice or other property marking which appears on the website.

2.4 The maps displayed within the website are protected by Crown Copyright and must not be used for any purpose outside the context of the website. The Customer agrees to indemnify the Company against any losses, costs, claims and damage suffered by the Company as a result of any breach by either of them of the terms of paragraphs 2.1 to 2.4 inclusive.

3. General

3.1 If any provision of these terms is or becomes invalid or unenforceable, it will be taken to be removed from the rest of these terms to the extent that it is invalid or unenforceable. No other provision of these terms shall be affected.

3.2 These terms shall be governed by English law and all parties submit to the exclusive jurisdiction of the English courts.

3.3 Nothing in this notice shall in any way restrict the Customer’s statutory rights or any other rights of access to the information contained within the Website or supporting systems.


© The plan is based upon the Ordnance Survey Map with the sanction of the Controller of H.M Stationery Office. Crown and United Utilities copyrights are reserved. Unauthorised reproduction will infringe these copyrights. Email this page