Water and wastewater queries
Water and wastewater queries & emergencies (24-hour)
Including water supply problems, poor pressure, discoloured water, drains and sewers
Telephone: 0345 672 3723
Report a leak
If you've spotted a leak in the road or footpath please let us know - use our Report a leak form or call us on 0800 330033
Spotted a pollution issue on United Utilities land, reservoir or rivers? - please ring the pollution hotline: 0800 015 1230
If you need priority care with your water supply due to age, ill health, disability, mental-health problems, financial worries or language barriers - please get in touch on 0345 072 6093
We hope you never have to complain. But we know that we don’t always get everything right.
If you feel we’ve fallen short and haven’t been able to help sort your issue, please phone our complaints team on the numbers below and we’ll try to help you straight right away.
Calling will be the quickest way for us to sort your problems and we’ll try to do so there and then on the phone. If we can’t, we’ll come back to you as soon as we can.
To talk to us about your bill please call: 0345 075 0711
To talk to us about your water or wastewater services please call: 0345 075 0713
Our team is here to help between 8am-8pm Monday to Friday and 8am-4pm on Saturday
If you have hearing or speech difficulties and use a textphone, please dial 18001 before the number.