Metered business customers
If you have a water meter, your bills are based
on how much water you’ve used and how much wastewater we’ve taken away to
clean. It also includes a standing charge.
Here’s how your charges are worked out:
This charge is for water we supply to the
premises. There are two parts to the water charge:
charge per cubic metre (m3) of water used.
standing charge based on the size of your meter. This covers the costs of
providing services such as reading, maintaining or replacing your meter,
sending bills and dealing with enquiries.
These charges are for collecting and cleaning up your wastewater. There are three parts to these charges:
- Taking away your wastewater, based on the amount of water you've used in cubic metres (foul drainage).
- Taking away the rainwater that falls on your premises, based on the size of your premises, that drains to our sewer (surface water drainage).
- Taking away the rainwater that falls on the public highway, based on the size of your premises, that drains to our sewer (highway drainage).
For more detail, please see Business and non-household metered charges 2017/2018
You can find all charges information for business customers in our full charges scheme.
more water efficient
It makes good sense to use water wisely in your
premises, as saving water will help you save on your water bill. See our offers, hints and tips to avoid waste.
difficulty paying your bill?
If you’re having problems paying your bill, don’t ignore it. Get in touch as soon as possible and we'll talk you
through your payment options.
If you’ve got any questions about your bill, you
can fill in our Request a call back form and we’ll call you back within one working day, or you can call us on 0345
If you have hearing or speech difficulties and
use a textphone, please dial 18001 before the number.
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